Terms and Conditions

Terms of Use

These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full.

When you place an order or repair order with us, you are making an offer to buy goods or send in your controller for repair. We will send you an e-mail to confirm that we have received your order.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this.

Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website.

We have made every effort to display as accurately as possible the colors of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any color will accurately reflect the color of the actual goods.

By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

If you disagree with any part of these terms and conditions, do not use our website.

Placing an Order

You can use our website to place an order by selecting the product or service you wish to buy and adding it to your cart. Items you do not require can be removed from your cart at any time.

Courier charges will be calculated at the checkout, prior to you finalizing your order.

You will be required to pay for the goods in full at the time of ordering.

We make use of Direct Deposit/EFT and PayFast for secure payment facilities for online purchases.

Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.

Once your order/repair is complete we will notify you of the dispatch date.

Delivery & Courier Charges

Goods will normally be dispatched from our premises within 24 hours after order and payment has been confirmed, this excludes weekends and public holidays – if a delay is likely we will notify you by email.

Your delivery estimate will have been provided in depending on the option selected at the time of order.

If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our couriers for redirecting your delivery.

Please check the goods on delivery – any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within a reasonable time.

If the goods are lost or damaged in transit, please let us know promptly.

Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.

Free shipping or delivery method is the decision of MAD Controllers. Free shipping can take 3-5 business days or longer depending on method we use. Example: PostNet is 3-5 business days, where PAXI would be 7-9 business days. Methods for free shipping are based on your location and price.

Free collection & delivery for controller repairs only applies if you send in two or more PS4 and or XBOX 1 controllers and if you reside in a 30 km radius within the mentioned cities in Gauteng: *Johannesburg, Pretoria, Sandton, Vereeniging, Vanderbijlpark, Germiston, Roodepoort, Centurion, Krugersdorp & Randfontein.

Shipping Insurance

Shipping insuarence is only applicable if you use The Courier Guy or Postnet as shipping method.
Mad Controllers encourage our clients to add insurance when selecting a shipping method although the insurance is optional.

Mad Controlelrs encourage our clients to use The Courier Guy or Postnet if orders exceeds the amount of R500.
No insurance when you use Paxi as a shipping mehod

Controller Repairs

Repair warranty

Repair on any unit will only commence once quote has been accepted and payment made in full.

When we receive your unit we shall inspect it to see if the original manufacturer’s warranty seal is present and un-tampered with. We shall also inspect the unit to see if there is any other evidence of tampering with the unit’s internal workings.

If the original manufacturer’s seal is present on your unit, and there is no evidence of an attempt to open the unit, once repaired it will be covered by a 3 month warranty.

Please note that the original manufacturer’s warranty seal shall be removed by us to gain access to the unit during repair. If your unit is currently covered by a manufacturer’s warranty, this will become void on removal of their warranty seal.

If any attempt is made to remove our warranty seal has been tampered with or ant attempt has been made to remove it your warranty with us immediately becomes void.

The warranty covers your unit for the repairs carried out by us only. If the same fault occurs, it is covered by our warranty.

All warranties are Return to Base (RTB) warranties. This means that courier costs associated with returns are to be met by the customer. This payment must be made by you prior to us arranging collection of your unit. If the same fault has occurred we shall repair the unit free of charge. We shall repair your unit 2 times under warranty. If your unit fails a third time under warranty, we shall issue a refund of the original repair cost, less the shipping cost.

Repair warranty excludes: liquid damage, lightning/power surge damage, user damage or negligence and insect infestation. Software and mainboard repairs does not carry any warranty.

Controller analog repairs carry only 14 day warranty.

Refunds on warranty issues will only be made after inspection by us.

If you make a warranty claim and there are signs of:

Miss use, accidental damage, liquid damage, lightning/power surge damage – the warranty becomes void and a repair will be chargeable if requested.

If on return of your unit to us under warranty, your unit cannot be repaired; your original repair cost shall be refunded – less any courier fees for collection or delivery.

If we collect a unit from you under warranty at our cost using our courier and there is no fault found or that a fault has been caused due to user error, the courier fees will be payable by the customer.

To clarify: If you send a device to us under the repair warranty, the cost of the postage to send the unit to us will be covered by you, however we will return the unit to you free of charge if a problem is found. If the problem is not related to the original fault or no fault is found, return postage charges will apply

Controller warranty

Pre-Owned Controllers

If any attempt is made to remove our warranty seal has been tampered with or ant attempt has been made to remove it your warranty with us immediately becomes void.

All Pre-Owned Controllers carry a 30 day warranty

All warranties are Return to Base (RTB) warranties. This means that courier costs associated with returns are to be met by the customer.

The warranty excludes: liquid damage, lightning/power surge damage, user damage or negligence and insect infestation. Software and mainboard does not carry any warranty.

New Controllers

If any attempt is made to remove our warranty seal has been tampered with or ant attempt has been made to remove it your warranty with us immediately becomes void.

All New Controllers carry a 90 day warranty

All warranties are Return to Base (RTB) warranties. This means that courier costs associated with returns are to be met by the customer.

The warranty excludes: liquid damage, lightning/power surge damage, user damage or negligence and insect infestation. Software and mainboard does not carry any warranty.

Customizer

Our controller customizer is only for visual and illustration purposes. Colors and placement may vary. Customizing takes 4-7 business days and depends on your customization chosen. Custom text and graphics can delay your order with extra 2 days.

Custom Products

All our custom products (Front Shells,Back Shells) are individually made on order. A turnaround time of 4-7 days is required for all custom orders. Custom text and graphics can delay your order with extra 2 days. Due to all custom products made individually color and placement might vary slightly. Each custom controller is hand crafted, painted and modified to your specifications.

Competitions

Auctions
Anyone who intends to bid at the auction must register on the Mad Controllers website
The sale by auction is subject to a reserve price.
A sale by auction is complete when the auction closes.
All winning bids must be paid via EFT. (NO cash deposits or payfast payments will be accepted)
The person with the highste bid wins the bidding and has 48 hours to pay the amount.
If the amount is not paid within 48 hours the item will be auctioned again.
The bidding amount excludes shipping to the bidder.