Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the return shipping charges for my repairs?

We offer return shipping via The Courier Guy and PostNet.

PostNet.

PostNet to PostNet (3-5 Business Days) is R100

The Courier Guy

Main Cities Only (1-2 Business Days) is R80

Drop Off and Collect

Drop Off and Collect is FREE

FREE Return Shipping

3-5 Business Days is FREE if two or more controllers was send in for repair

 

 

Which payment methods are accepted?

We accept EFT/Direct deposit to our bank and also credit card via Payfast

We also accept cash on collection if you dropped of your controller for repair

How long will delivery take?

Return shipping depends on your shipping optiopn you chose on the day you booked your repair. 

What happens after i place my controller repair order?

1. PLACE AN ORDER

Select the service you require and place your repair order on our website.

2. DELIVER YOUR CONTROLLER

You can either deliver your controller to us yourself or send it in to us via any courier service or Postnet. If you decide to ship your controller to us please to package it safely and include your reference number with it.

3. WE REPAIR AND TEST

Once we receive your controller we will repair it and test it to ensure it works perfect before we send it back or contact you to collect it

4. COLLECT OR WE DELIVER

After it has been repaired, tested and paid for we will notify you via email and text message to your mobile that it is ready to be collected or simply deliver back it to you via tracked courier service.

Do you offer any warranty on your repairs?

All our repairs carry a 1 month warranty from the day the initial repair was completed. Warranty repairs excludes physical damage, user abuse, liquid damage. Analog stick repair only have a 14 day warranty.

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